#PEEK PRO BOOKING PRO#
#PEEK PRO BOOKING SOFTWARE#

#PEEK PRO BOOKING SOFTWARE#

PROSĪnything good I could say about this software is offset by the fact the business is poorly organized. Then when I asked to honor, they decided to terminate my agreement instead of honoring the contact. A higher up rep acknowledged what the account exec had done, but wasn’t going to honor the contract. I later discovered Peek was taking an extra 3% from payouts not disclosed in the contract. They had me sign a contract for 3% and promised I'd be upgraded to premium support as was one of my complaints (poor customer service, having to DIY fixes, lack of functions/excessive workarounds, etc). They offered me a 3% processing fee model in a bid to keep me as a client. I wasn't interested in paying more, frankly the software overpromised & underdelivered. I said I'd be finding a different provider based on the odd way they went about informing me of these changes and refused to e-mail as requested. Turned out they needed to speak because they were switching to a new version and my former price plan (less than 3%) was no longer valid. I made a formal complaint as they didn't respect my boundaries and continued to call and text me at odd hours. They continued to text until I blocked them. They said they couldn't e-mail and that I must speak on the phone. I asked to please email these details and to not contact me on my personal line. In September 2021, a random representative started to text me on my personal cellphone saying I needed to speak to one of their account execs for an account review. I also haven't been able to connect it to quickbooks (desktop version). There isn't an option for auto-generated or weekly reports nor an option to set the beginning of the week (our week starts on Monday, not Sunday) so each time I run a report I have 5 or 6 extra clicks before downloading the file. I end up adding the same activity 3 or 4 times to get it right, but once it's done, it works awesomely. Once it's added if you want to change the slots you basically have to delete the entire thing and do it again. You create your activity first then go to the calendar to add the activity. The calendar can be tricky and isn't as flexible as I'd like.

#PEEK PRO BOOKING PRO#

Overall, Peek Pro saves me a lot of time by taking care of the entire booking process for me, and increases the amount of bookings we receive because customers can book online 24/7. The reporting features are easy to use and they also send you a weekly snapshot of your activities and forecast for the month. It has resource management to keep from overbooking and has options for activities to start at specific times / intervals, as well as a setting to stop accepting bookings x hours before the activities start and allows you to black out dates without removing the activities from your calendar. The software itself is very flexible and thorough. The onboarding and support teams really go the extra mile to make sure it's a good experience for you.

They have extensive help articles and 24/7 chat support. I love that Peek doesn't have a monthly subscription fee, and their credit card fees / booking fees are very reasonable. Peek Pro streamlines our booking process and allows us to focus on running a business while also allowing customers to book at their leisure.

Peek pro booking